Frequently Asked Questions

Everything you need to know about choosing, fitting, and caring for your Maison Brassel strap. Have a question we haven't answered? Email us at contact@maisonbrassel.com and we'll get back to you within 24 hours.

Compatibility

Are your straps compatible with my watch?

Our straps are designed from the exact specifications of each watch reference. Enter the brand and model of your watch when ordering - we verify the lug width and horn curvature for a perfect fit.

What does "lug width" mean?

Lug width is the distance, in millimeters, between the two lugs of the case where the strap attaches - typically 18, 20, or 22 mm. Our Sizing Guide explains how to measure it.

Fitting and Removal

Will fitting the strap damage my watch?

No. Every order ships with a dedicated screwdriver and illustrated instructions. Fitting takes just a few seconds, with no aggressive tools and no risk of micro-scratches.

Do I need a watchmaker?

That's not necessary. If you'd rather have a professional handle it, your strap is fully compatible with professional installation.

Materials and Care

What materials do you use?

Full-grain leathers from French tanneries, high-density hypoallergenic FKM rubber, and marine-grade 316L steel. Every material is selected for its long-term durability.

How do I care for a leather strap?

Avoid water and prolonged heat exposure. Condition the leather once or twice a year with a suitable leather balm. Rubber straps can be cleaned with warm, soapy water.

Ordering and Shipping

What are the delivery times?

See our Shipping and Returns page for a full breakdown by region and timeframe.

Returns and Warranty

Can I return my strap?

Yes, within 30 days, unworn and in its original packaging. See the Shipping and Returns page.

How long is the warranty?

All our straps come with a 2-year warranty. See the Two-Year Warranty page.